Our Most Recent Service Reviews
One great group of friendly. efficient, guys.Thanks so much. I am comfy cozy now! guys.
All of the above. Jordan and Jim are very courteous to deal with. They know their stuff. We are extremely pleased with their service and would not hesitate to recommend them.
Justin is awesome and extremely helpful. I look forward to doing more business with Fox and Sons in the future.
Five star service from all the Fox staff! We had our hot water tank start leaking and within an hour we had a technician at our home. Devon was friendly, efficient, and did a great job on the install. All communication between the office was top notch. ...From first booking to arranging a time with dispatch, to contacting the office for payment, they were all friendly and made a potentially stressful experience easy. Thank you again Fox and Sons team!
Contacted Fox and Sons for a consultation re: replacing out 27 year old furnace. Justin was prompt, informative and I believe helped us choose the best option for us. We wanted to add a few tweaks to the estimate and we were able to do that very ...reasonably! The following week our new furnace was installed. The team was friendly, efficient and cleaned up both during and after the job. As a follow-up they came back out and did a small and complimentary job for us. What a nice surprise! Time will tell but so far so good on the furnace ... quiet and efficient. Like I said ... outstanding from start to finish! Highly recommended!
Fox and Sons are very helpful in
Jordan and Mike & the rest of the crew did an amazing job putting in a new furnace and all the ductwork. They were on-time, friendly, knowledgeable and had the job done in no time at all. The customer service at Fox & Sons is fabulous. .... I was ...treated like an old friend from the first phone call ..... thank you!
We live in Rivershore Golf Course in Kamloops. Recently we inadvertently contacted Fox & Sons when trying to contact another local HVAC supplier. Our system was 30 years old and included 2 air conditioner, 2 air handlers, a boiler system and a hot ...water tank. After receiving a quote from Fox we were impressed with their service and decided to replace our system with an ultra modern HVAC system. The work was completed in one week. The technicians were well organized, efficient and pleasant to deal with. After not knowing what to expect we can now say this is the best HVAC company we have dealt with in a long time and we have dealt with a few. Our dealings with Fox & Sons were a pleasant surprise and we would not hesitate in recommending Fox and Sons services to anyone who needs work done. Thank you Fox & Sons.
We hired Fox & Sons to replace - update our Poly B plumbing to pex. It required a full water line replacement for the entire 3000sq ft house. They replaced in two days & the crew was informative & skilled professionals. Minimal interruption to our ...every day life with 4 kids and two dogs . Thanks for the long days & great work ethic . That is tough to find in 2020
Chris was in one word only “awsome” Can’t say enough about a person that has pride in his or her work.
Aug 31, 2020. We appreciated Nieves' expertise and efficiency -- and recommendations for additional services. Thanks Nieves! ------------------------------------------------------------------------------------------------------------------ A check of our ...electrical system via their Partners Service Plan revealed various deficiencies - expired smoke alarms, florescence lights in need of replacement (with LED fixtures), etc. Tom Houghton provided a thorough and complete and professional evaluation and proceeding with the necessary changes same day. Five Star service! Thanks Tom!
Chris was very helpful and explained everything he was doing in terms I could understand. I would definately recommend Chris and this company.
Where do I begin? Abysmal customer service and client care. We had a sewer pipe clog in our house and had appointment schedule end of day on a Friday. We were assured by the service representative that work would start immediately after ...inspection/assessment. The plumber arrived and diagnosed this issue after 5-10 minutes. Great! But proceeded to try and find other things to upsell us on for the next 45 minutes, including a toilet valve for an en-suite toilet for an extra $300 (!!!). Plus checked our water pressure valve in multiple spots which took 10 minutes of time. These issues had no relation to our clogged sewer pipe. But were probably issues they typically find often to boost sales. He spent another 15 minutes in his van writing up a cost breakdown and then came in but told us he had a doctors appointment at 6 so he couldn't do the work. He told us dispatch would contact us immediately after to schedule another plumber and could possibly even come out that night. Since we had no running water in a house of small children, we needed this issue resolved. No calls came from dispatch and we left multiple messages and emails to please help us out. Nothing. After receiving no response or communication of any kind we decided to book Roto-Rooter. After arrival they had the issue resolved in an hour, half the cost (Great service, highly recommend them!). Fully augered and scoped with a camera as well. The real kicker.. Over a month later we received a bill from Fox and Sons for work never completed! After several attempts to contact them via phone, email and messaging service on the website they finally responded. We were told obviously we didn't owe anything since no work was done. Great! Two weeks later another bill arrives for the same work. Contact again and assured again we didn't owe anything. Another two weeks and another invoice, this time with a warning that we will be sent to collections for not paying (???). Attempted to contact the office, owner and service rep with no response of any kind back. Ended up taking time out of our day to go to the office and told again we owe nothing and accounting is behind (???). I guess we just wait for the next false invoice? After spending roughly $5,000 with this company in the last few years our family will be looking elsewhere for any HVAC or plumbing service.
They did a great job installing a generator .
Devon came to conduct a plumbing inspection covered under the Fox Service Partner Plan which we recently enrolled in. It was thorough and a few items were noted so we had him make the repairs which were completed orderly and testing was completed ...without incident. We had also requested a whole home water softener system to try and overcome the hardness and calcium corrosion we experience. The location was a very confined area as it also housed furnace, hot water tank, central vac and various telecommunication items. It was completed in a competent manner and the work areas were left as clean or cleaner as before he started. We have no problem recommending him or Fox for Plumbing maintenance and repair projects.
Alysha did an awesome job. She was here for HVAC maintenance as part of the Fox and Sons plan. She was very polite, professional, and knowledgeable.
Fast repair, good job, will use again
Peter came out to troubleshoot a problem with our Heat Pump. He was punctual, thorough, efficient and communicated the repairs required very clearly. He followed through on every aspect of the repair in a timely fashion. Peter was also a very friendly ...tech. I value these qualities in a company and in a person!
Very knowledgeable and friendly!
Great service. Fixed our tankless hot water system.
Dieter arrived early to both appointments which was great for me! He was professional and polite and listened to everything that I had noticed before trying to problem solve our issue (blocked main drain) and suggested some preventative maintenance to ...help in the future (100% necessary and 100% worthwhile). When he came back after the weekend to perform the cleaning he was super efficient. He was even super patient with my four year old and my lab. I would absolutely recommend Fox Plumbing.
Excellent, timely and clearly communicated service. Super impressed!
We were impressed by the quick response time and very impressed by the tech Reece that was here to save 2 overheating seniors. He was efficient and honest, found and fixed our problem in short order. Wouldn't hesitate to use them again.
Our ac stopped working on a Saturday. Sunday morning Reese arrived to troubleshoot the system. He had it up and running in about 30 minutes. He was professional and quick.
Very professional and good guys. On time - no surprises.Highly recommended!
Chris was awesome! Super knowledgable. He helped to replace our sink and faucet as well as a myriad of other plumbing related issues. He was very personable, friendly, courteous and just downright great! He stated until he got the job done, which ...happened to be 8:30 at night. Get this, he had ZERO complaints about this fact. Solid guy, solid company. They never fail to impress. Give Chris a raise! He deserves it!
Justin Hall is the kind of employee that every company wants. He takes time to explain all options and answer any questions you may have. We would definitely not hesitate to use this company again. Thank you Justin for a great job.
Fox and Sons made sure to get a tech out to us on the Sunday of a very hot long weekend to fix our air conditioner. They were able to have us up and running in a few hours.
Company prides itself on 5* service and that is what I feel I got. Service lady took extra time to repair some vent grates and fall ducts.
Nievie(Spelling) was our Technician, she was very professional and knowledgeable about the equipment. She was able to get the thermostat updated and interacting the way it is supposed to, she checked all equipment and gave us advice on the maintenance of ...it. Overall we are very happy with the service, We would recommend this company to anyone .
Ben McDonald went above & beyond super awesome customer service and so very polite. Rewired thermostat for the air conditioner to work. Ben was excellent, very polite & above all exceptional service.. Thank you Fox & Sins for your outstanding team... I ...would highly recommend Fox & Sons....
We booked our appointment on July 30,202. We decided to go with the fox and sons because of word of mouth and they were the earliest to come to the house. On August 6, 2020 we received a call informing that our time is scheduled for 8:00am-12:00pm and we ...will get a half hour call by the driver before they show up. Great service so far. Except due to an emergency they won’t be able to make it. So we were rescheduled for the next day except no one came. Their dispatch person gave us a $50.00 credit towards the next date. So we scheduled for August 11, 2020. I received a call at 10:00 am to be informed I will get a call from the driver from 11:00am-2:00pm. And guess what, no one came. If they can’t call you back guess how slow they will be to fix or service the unit. This is the worst company, I wouldn’t recommend this team to no one. The one star is for the person that calls you to inform you your time and the one that makes the appointment with you. The rest is the worst service.
Luck was great.
Justin H was prompt, polite, patient and professional! We discussed my AC and furnace options allowing me to make an informed decision that I was happy with in terms of the product and cost. My installation has been scheduled! My Fox membership really ...paid off! Thanks Justin!🙂👍
Everyone was professional. Communication was exemplary. Very prompt to installing the new ac unit.
Upon possesion of my new property some major fire hazard were noticeable to me now with tenant out and all the garbage and recycling from showings was removed. Things my home inspector missed due to the inability to access things as normal. Tom Houghton ...was sent out 3 days before expected availability to inspect, identify and confirm my suspicions. With new tenants in upper suite already I was incredibly worried something could go wrong. After Tom's thorough inspection he went through everything he found and confirmed my suspicions of potential hazards. Tom put me at ease with what to do to eliminate any hazards immediately and what options I had to bring things up to code as quick as possible. He was a pleasure to deal with, easy to understand. He removed a huge burden of worry off my shoulders in less than 2 hours. Thank you Tom Houghton and Fox and Sons!
Justin Hall is a comforting person to talk to and has informed us of all that is necessary as to our agreement and the services of dealing with Fox and Sons. We are very encouraged with his mannerism and professionalism. Thank you for sending him.
Where do I start? Originally, I called to get help with finding a water leak. After being 3 hours late, the Technician admitted that they don't have the equipment to do a water line inspection, only sewer line. Since he made the trip (45 minutes from ...Vernon), I went ahead with allowing him to do a home plumbing assessment. On the plus side, the Technician was courteous and polite. Again, since he made the trip out, I agreed to having some of the work quoted for the hot water tank, completed. After signing off on the quote, I found out that it was too late in the day and the office would arrange another time for him to come out. The time was arranged but another Technician came out to do the work. That means any rapport or understanding I had about the work with the previous Technician was now lost. My mistake was to listen to what the previous Technician was telling me would be done, rather than going through the quote with a fine-tooth comb. I heard that 3 valves would be installed, ‘like for like’ as that’s what I currently had. However, I ended up with only 2 valves. Also, during the original work another issue appeared which turned $450 into $650. Two phone calls to the office the day after to discuss my understanding of the quote and work, came with a promise of a call from the Service Manager. Still waiting Mr. Service Manager… Lastly, I have had to since replace my kitchen faucet head. Who thinks it is a good idea to flush your water system through your kitchen faucet after your hot water tank has been drained? Long story short, I still have a leak, overpaid for an hours' worth of work and had to go out and buy a new Krauss pull-out faucet head to fix something that was never broken. I would recommend going with a company that doesn’t have to charge so much to keep their marketing machine moving. The texts, emails, thank you cards, and vans are nice but who do you think is paying for them?
As a member of a long-time Vernon Family , the fact that my Father ( ~ with our residence in Okanagan Landing since 1945) built one of Vernon's early plumbing companies gives me a special enjoyment of the EXCELLENT services that the Fox Family, and ...their Crew, provide. Thomas ( a young Real Gentleman ) is very proficient, and thorough ~ in his customer briefings , and in his work. I am VERY pleased with my Membership with Fox and Sons. Not only did I save $ 80. on my regular York furnace inspection this month, but I am able to have the electrical systems in my home double-checked (with my homeowner's insurance in mind ) . Thanks you, Ted, and the Energetic Crew ! Laura-Lee Locheed Addition at August 2020 ~ Tom the Electrician did a SUPERB job in identifying a possible fire hazard in a bathroom electrical outlet in my home, as he performed several tasks. As with all of the excellent Fox and Sons Trades People, he was efficient, thorough, and also very personable. It is a real treat to be able to count on the services of this fine local Okanagan Company.
Great service very quick to find the problem and had in fixed in no time.
Dieter turned up early but let me know before hand. Diagnosed issues and fixed my hot water service. Courteous attitude and clearly explained what he was going to do and the cost. Highly recommended. Will use Fox again.
Dieter was very knowledgable and thorough in examining all of my plumbing. I appreciate the way he explained some things to me. I would call and request Dieter again anytime.
Very courteous and informative employees. No pressure.
Rob was very professional, explained all costs associated and the varying levels of AC units available. Was able to get install in a short period of time and very happy with the service so far!
Thanks Reece for job well done.
Chris White was very thorough, he suspected a problem with the water pressure checked it and found it to be fine, the work he did was to the high standard we expect from Fox and Sons and we were not disappointed. Plus he and his apprentice were very ...pleasant and easy to do business with. Thank you Luke gave me great advice about my water system, installed the filter to Fox and Sons high standard. I now feel safer. He was very pleasant to speak with and really knew his plumbing. Thank you Fox and Sons for having such excellent employees
Fast, efficient and knowledgeable service.
I had Alysha come to my house, she was very friendly and knowledgeable. She explained everything to me in detail and also sent an email with what we had discussed. I am very happy with my service and her level of professionalism. I’ve also never met ...someone with the same spelling of my name so that was an added bonus.
Good customer service but very overpriced, labour rate was over quadruple another local reputable company, we regret not doing our research before hiring.
Everything went very smooth and efficient. Very friendly service and company.
The tec that came to my home did a very throural job, he went over everything with me in great detail, he was very pleasant and respectful and went the extra mile to help me. I wish I knew about Fox and Sons years ago.
The guys did a great job. They were friendly, courteous and very helpful. I would recommend Fox and Sons to anyone looking for great service from start to finish.
Great experience with Ben, the technician, very knowledgeable. Will use again. Very prompt, A+ communication skills both on-site and before arrival to let us know when the visit would start! Thanks!
Erin was our electrician and was excellent (@Fox and Sons...add her to your selection of technicians!) She was prompt, professional and very efficient with the install of the ceiling fan on our balcony (despite the surprise of a bat in the old light ...housing!!) Cost was more than we were expecting (hence the 4 stars) but overall a very professional company from the initial phone call I made to book an appointment. We would use them again in the future.
I liked the fact that you are given a price and no matter how long it takes for the repair, the price is the price. Plus the technician isn't rushed by someone watching the clock! Peter fixed the issue. My dog Tikka liked him too!
Luke has been awesome!
Chris Snow is very professional. His visit was to perform a plumbing inspection that was requested by my Home insurance company. I was originally told the visit would cost $75.00 but the report ended up costing over $500.00. I was shocked. That's almost ...1/2 my annual home insurance premium. I had to have it so I had to pay. Not the fault of Fox & Sons. I have signed up for their maintenance program at $15.00 per month which I think is a really good idea to have the peace of mind that experts will be available to fix things that go wrong, sometimes free of charge.
Justin was very friendly and answered all our questions without being pushy. We were very happy with our quote and Justin made some recommendations that saved us some money. All in all, a good experience. Roy and his partner who did the installation were ...terrific. Answered all our questions, left everything tidy and even shoveled my snow. What great service. Ben was friendly, courteous, and let me know exactly what he was doing during the inspection. Excellent service.
This is the second time we have dealt with Justin and he has been completely profession al and very informative both times. I would highly recommend this Vernon branch of people. They do what they say and if there is any questions or concerns they are ...there to deal with them immediately. 5 Stars.
Erin did a fantastic job at re-wiring a bit of a rats nest that the previous home owner left! Quick, efficient, and kind. Thank you!
Dieter did an excellent job for us today. There were a number of difficulties with getting the main water turned off in our park and very little working space underneath our home. Even when he ran into a carcass or two, he was unfazed! We appreciate all ...his hard work today. I'm sure we will see him in the future. Thanks again!
Erin(electrician) was very helpful, competent and knowledgeable. She arranged a reasonable price for the work, which we very much appreciated. However, I would suggest that Fox revisit their method of pricing, as I found the original quoted price much ...too high
All fox &son employees did a fantastic job
Chris did an excellent job
very nice man and know his job He spoked in Germdyoke russan
Air conditioning inspection was performed thoroughly and explained professionally. Very happy! Regards: Alex Fotheringham
Excellent service and I learned a lot in the process
The techs that came were great and personable. I had one that was in training. But having said that I feel there business model is price purely profit driven and makes you feel like you are being shoehorned in to a service you may find outrageously ...priced and then make you feel like tge only option is to buy new
Peter Rattray was assigned to come do an inspection of our Geo-Thermal system to insure that it was working efficiently. We found Peter to be very thorough in our inspection as well as being more than eager to explain what was being checked and to answer ...any questions we had... Thanks again Peter...
Ben was awesome. He was very professional and great with my grandson
Had a house-call to inspect my ma's portable A/C unit. Even though the unit was trash; Ben was extremely professional, friendly and relatable as well as took the time to educate.