Our Most Recent Service Reviews
Good work boys put in long day worked to the highest standard great crew guys appreciate the service thanx
Knowledgeable, thorough and courteous!
Our service technician Tom was courteous, well-organized, professional and very efficient in his work. We are doing several phases of electrical repairs and upgrades and will have no hesitation in using Fox and Tom in particular for this work.
They were awesome! Very polite and respectful and they explained things to me in a way I could understand, as Iāve got practically no plumbing knowledge. I never felt like they were pressuring me to get more done than was necessary, but I really ...appreciated all of their recommendations and the thorough inspection of our entire plumbing system. I was so impressed with their knowledge and professionalism. They were super personable also, and happy to be around my animal companions, I found them easy to talk to and the entire experience was a positive! I learned a lot. I would 10/10 recommend, and Iāll 100% be calling Fox and Sons for ANY and all of my plumbing needs!Read More...
Nieves was professional and shared information. She reviewed some options for me for the future . She did a great job in a timely manner.
Logan was very polite and helpful. He was respectful, professional and very punctual.
I am not sure of his last name but his first name was Scott so i hope I have chosen the right person. Scott was very helpful, courteous and spent the time to explain things to me. I am an 80 year old widow so I found it very helpful to understand the ...whole heating system. i would have him back in a heartbeat.Read More...
She did a wonderful job
Kevin was fantastic. He quickly identified the issue and presented a solution for repair. He sourced the parts quickly (that day) and stayed until the job was done. Great customer service.
Justin came and was very helpful in diagnosing the problem and helping us make a decision for our furnace. Very good with our kids pestering him. Update: Dylan and Irwin installed our unit and were very good. They even vacuumed our stairs which ...definitely weren't vacuumed before. Awesome service.Read More...
I just needed someone to checkout a high pitched noise coming through the heat registers from the newly installed high efficiency furnace. The technician arrived promptly and suggested I try installing foam dampers in the register openings. I am going ...out to see if I can purchase these today. Hope they will solve the problem as it is very annoying. I just had my plumbing inspection. I signed up for The Fox Program. My questions and concerns were addressed. It gives me piece of mind to know things are in good condition in a 17 year old home. Dennis did give me my options for some improvements but there was no pressure to go ahead with them at this time. Covid precautions were taken by Dennis and I too wore a mask while he was in my home. I have had a furnace installation, a replacement to the part that was making the high pitched noise and now the plumbing inspection. This is a very professional and and responsive company.Read More...
Fit me in at the last minute before a long weekend! Pleasant service and the technician explained everything being doneš
Kevin was so professional, kind & helpful. He explained everything very well & made suggestions without being pushy. Thank you, Kevin!
I felt really happy with the whole experience. The tech was amazing and explained everything in an easy to understand manner - not pushy or anything like that. He provided me with options and quotes before doing any work. Truly great service!
Service was on time, friendly, helpful and very knowledgeable about unit. Offered helpful advise about our unit as we were new owners of the home. Asked before leaving if there was any other questions or concerns we had. Very pleased with the service we ...received with Fox Plumbing & Heating - VernonRead More...
Peter was very accommodating. Appeared to have done a thorough job. Redid the drainage piping so I could actually change the filter more easily. Thanks!
Plumbing inspection
Scott was extremely helpful and knowledgeable. Really polite and courteous. He explained all of our options in a clear and concise manner. When I decide what I am going to do with the furnace in future, I will be requesting Scott as a great technician ...at Fox and Sons. A great employee to represent Fox and Sons. Thank you so much and thank you Scott!Read More...
The experience was very professional and very respectful.
Excellent service call
water softener inspection also plumbing. very comprehensive.Good explanations.plus quotes
I know Ted Fox personally, and i know he is a man of integrity runs a business full of integrity.
Top notch service and care. Thank you,
Devon was awesome. He was here all day and kept me informed as to what he was doing and what would be my best option for what I needed . Devon did a great job. Definitely recommend Fox and Sons Plumbing
Very happy with the installation of new furnace and air conditioner by Bryce and Edwin. The guys did a awesome job in explaining everything to me. šš
Tom was just ss fantastic as Erin. Very thorough, explained what he was doing, and what the problem was and the steps necessary to solve it.
GREAT VISIT, VERY PROFESSIONAL, VERY INFORMATIVE, AS WITH ALL DEALING'S WITH FOX & SON'S.
Peter did our yearly furnace inspection. He was Professional and went through what will possibly have to be done and what options we have for repairs.
They did a great job installing a generator .
Devon showed up on time despite the weather being bad and our road being very slippery! We was courteous and professional, figured out the issue with our hot water tank, explained our options and the costs of those options and fixed it right away.
This rep was pleasant, and informative about the reason for his site attendance. He explained his purpose and went right to work. With his background he was notably competent. The cost was as agreed prior. The only thing we were uneasy about was the fact ...that, considering COVID, this rep did not ask or wear a mask during his visit. He should have.Read More...
Always a great experience with this team. They're efficient, knowledgeable, and consistent.
Great service, would recommend
Excellent service, Nieves was professional yet friendly and very knowledgeable. She kept me informed throughout the process and explained why when a part needed to be replaced. I would certainly ask for her again.
In my opinion, Fox and Sons, are the worst plumbing company I have ever hired. The work completed to replace our main shut off leaked the very next day because they used the wrong parts. It was also missing an isolation valve (which the owners advised ...them was needed) and according to another plumber hired to correct the problem would have led to water remaining in the pipes, which would have froze and resulted in a flood when the water was turned on. They were not even able to properly install a new kitchen tap, which blew a valve and flooded the kitchen area the following Spring. When challenged about their shoddy work (which necessitated hiring another plumber to redo the job at a significant cost to us) although they agreed to a partial refund it was not received in the mail, was not available for pick up at an agreed time and then finally it was made payable to the wrong name. This was a horrible experience and I would never use this company again under any circumstances. All this made worse by the ridiculously high prices they charge.Read More...
Jordan and Jake were amazing they were very professional answered all my many questions Came in removed my furnace and put a new one in within 6 hours and left my house sparkling clean thank u
Very friendly, considerate of home, explained everything in detail, assured me everything is good. Went above and beyond š
Devon presented very professional, polite and knowledgeable. He diagnosed the problem and made the repair quickly efficiently and effective.
Had my furnace inspected they stated that my heat exchanger was a danger to my family. Was ask to keep it off. I have another company coming in to install new furnace today when it was removed there were zero holes in my heat exchanger. Don't Waste ...your 90.00 on a service call for bad advice. I should get a refund of that money. When Fox gave me a quote they had a no name brand furnace their quote was 1500 over local reputability company. Look past their fancy logos and Ipads.Read More...
Very friendly, knowledgeable staff installed a tankless water system and new heating system. The installers were detail oriented and the project was completed on time. I would absolutely recommend Fox and Sons for you heating and plumbing needs.
I have a furnace/ac unit outside. Furnace was acting up and not firing up all. Fox told me it was short circuiting and didnāt even check to see what the problem was. The unit is 25 years old and he told me it would potentially be costly to fix I ...should strongly consider getting a new unit. Went the weekend with space heaters. Monday morning I had a different company come to quote on new unit. That fellow fixed my furnace in less than an hour, no parts required. Extremely disappointed with Fox for trying to sell instead of trying to fix. Would not recommend this company. Was charged for a service call for nothing.Read More...
Awesome technician!
I could not have been more impressed Tom. His professionalism and his compassion for the situation was incredible. He went over and beyond. We were also impressed with the friendliness of Fox and Sons dispatch personnel was exceptional. We would ...recommend Fox and Sons and Tom. So impressed!!Read More...
I am very disappointed with this company. They keep soliciting me for more business, but won't even answer an email from me. I had a new high furnace put in, and even though I expressed that I would, in the future be interested in air conditioning, they ...didn't even put in a box for it, which would have been much easier, and less costly at the time. Be prepared to be constantly pushed to refer them. I wouldn't refer them to anyone.Read More...
Scott was very knowledgeable and professional, he knew his stuff. My geothermal was a bit out of his knowledge and he very openly admitted that Even so he was able to find the problem and fix it. He advise that for any further work, we would need a ...specialist and do appreciate his honesty. Great work and will use this company again for any other needs, just not the extensive geothermalRead More...
Dennis did an annual plumbing inspection. He was on time, very polite and professional and his explanations were very clear.
Nieves was amazing. She was so efficient and knowledgeable. Nieves cleaned my furnace fan and inspected my furnace to keep me safe and warm this winter. I had asked her for a service call for my freestanding gas fireplace and even though she had already ...left my house when she saw my brand of fireplace had a recall from 2012 she promptly returned. Nieves contacted another person from Fox and Sons for advice and made sure I understood the risks of the unit. Thank you for customer service Above and Beyond. Nieves has me trusting Fox and Sons for all my plumbing and heating needsRead More...
Dennis did a thorough inspection of my plumbing system and installed a new toilet in my upstairs bathroom. He was knowledgeable, courteous, and professional, explaining clearly what he was doing and then giving me a set of options from which to choose ...for work to be done. Work area was left spotless.Read More...
The election arrived on time . Very professional , informative . They did the job that was asked of them.
excellent service , very knowledgeable and through , excellent advice and gave a great understanding of what was going on and what was involved to fix the unit would definitely use Fox and Sons for any future work
Brandon was very helpful and professional and his utmost to bring our problem to a successful conclusion.
Dennis S came to carry out my annual plumbing inspection. He was very professional, thorough and quick in completing his inspection. He discovered 3 leaking shut off valves while testing them and replaced them the same day at a reasonable cost. He also ...pointed out potential issues with repair and replacement options. The cost estimates were reasonable and I will consider his recommendations. My Fox membership really paid off! ššRead More...
Technician was on time and did the work quickly. He was very upfront and honest about what needed to be done and gave us our options without pressuring us toward any of them. Since our furnace is quite old and needing to be replaced anyway, he was sure ...to let us know what dangers there could be, how best to mitigate them, and what to watch for. He had another staff member responsible for sales contact us and he was here within 30 minutes of the tech leaving. We were told likely Monday, but this was way faster, obviously! In less than 2 hours total (tech visit on), we had purchased and scheduled a furnace replacement to be done within the next week. Overall, one of the best experiences I've had with a trades related company since I've moved to the Okanagan.Read More...
Erin came out to do my electrical home inspection. She was professional, personable and very knowledgeable. She provided exceptional service. Her expertise and diligence were much appreciated. Thank you so much, Fox and Sons, and especially to Erin!
Inspection thorough and clearly explained. I have no problem with the technician, but with your company. Not only did I have to wait 2 days without heat, but when he checked out the furnace it was found to be an electrical problem and now I will be ...waiting FOUR more days without heat to have an electrician come. Since the furnace is less than 2 years old, I have no choice in servicing in order to get warranty. VERY DISSATISIFIED with the lack of Kamloops based employees and NO CHANCE of speedy response to problems!Read More...
Kevin is extremely knowledgeable and a pleasure to deal with. While my furnace was being repaired he kept me informed and explained all the options and costs. I would definitely recommend Kevin for any complicated HVAC system repair.
Justin came over and with his knowledge delivered an estimate and we are getting a tankless water heater installed on Thursday. Thanks Justin His expertise helped us in deciding for the recirculating hot water pump which is a smart app to set whenever ...hot on demand to taps! We got the system installed and we have hot water in seconds not minutes! Great Job by the Techs install professional and loved everything they did. Thanks GuysRead More...
I recieved all my info from my mailbox.
Nieves did the regular heating maintenance visit today. It was the first time for her to be to our home. Towards the end of the regular checks she ran into an unexpected technical issue. The mechanical problem required more than two hands and she was ...quick enough to call a colleague to help her handle the issue. It was resolved fast and to my complete satisfaction. More proof that preventive maintenance actually saves money. 6 Stars for Nieves for thinking fast on her feet and acting professionally under pressure.Read More...
