Call Center Representative – CSR

Website FoxSonsCA Fox and Sons

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Call Center Representative РCSR Job Details Near Vernon, British Columbia 

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.


  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
  • Respond to customer requests, resolving issues, and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Competencies for Success

    • Develop a proven track record in customer service.
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Ability to build trust and demonstrate empathy.
    • A personality that blends well with a fast-paced, goal-driven environment.
    • A competitive individual contributor who also loves to win as a team.
    • Highly motivated, flexible, and a great attitude on life.
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