Fox Plumbing Heating Cooling Electrical is looking for a Call Centre Representative to join the Vernon Team   

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Call Center Representative in Vernon, BC at FOX Plumbing Heating Cooling Electrical 

WHO YOU ARE: 

You’re not just a Call Center Representative – you’re the voice of exceptional service and customer satisfaction. Your passion for building genuine rapport, coupled with your effective communication skills, make you a valued team member. Whether addressing inquiries or resolving issues, your authenticity shines through, creating memorable interactions. At FOX, we’re excited to have you join us as a pivotal part of our customer-centric team. 

A DAY IN THE LIFE: 

• Convert incoming customer calls into meaningful service appointments, delivering an authentic and personable experience 
• Engage customers with call scripts that resonate and leave a positive impression 
• Respond promptly to customer requests, efficiently resolving concerns and promoting the FOX brand 
• Cultivate professionalism and rapport, fostering repeat business and creating strong customer relationships 
• Participate in training to optimize booking calls and enhance outbound calling skills 
• Adhere to the company’s customer complaint resolution plan, ensuring swift and favorable outcomes 
• Maintain an updated customer database with accurate information for streamlined service delivery 

WHAT YOU BRING: 

• A track record of delivering exceptional customer service and fostering positive interactions 
• IT proficiency, strong typing skills, and familiarity with phone systems 
• Strong organizational skills with an unwavering commitment to task follow-through 
• Excellent verbal and written communication abilities 
• A knack for building trust, demonstrating empathy, and creating lasting customer relationships 
• Adaptability to a fast-paced, goal-oriented environment, contributing both individually and as a team player 
• Motivation, flexibility, and a positive outlook that resonates with your team and customers 

WHAT’S IN IT FOR YOU: 

• Competitive Compensation and Bonuses: Rewarding your dedication and hard work with competitive wages and performance bonuses. 
• Comprehensive Health Benefits: Access robust health, dental, and vision benefits to ensure the well-being of both you and your family. 
• Work-Life Balance: Enjoy a set schedule with no evenings, weekends, or holidays required, allowing you to cherish time with loved ones. 
• Birthday “PAID” Holiday: Celebrate your special day with a paid holiday, showcasing our commitment to your well-being. 
• Dynamic Work Environment: Thrive in a fast-paced setting, surrounded by a supportive family atmosphere. 
• Daily Support and Training: Receive ongoing coaching and training to enhance your skills and foster your professional growth. 
• Family-Centered Culture: Engage in fun, company-wide events that foster camaraderie and a strong sense of community. 
• Full-Time Employment: Benefit from full-time work, providing stability and consistency. 
• Work/Life Balance: Embrace a healthy balance between your work responsibilities and quality time with friends and family. 
• Peak Time Flexibility: Alternate shift options during peak periods, ensuring adaptability while maintaining overall work-life harmony. 

ABOUT US: 

FOX Plumbing Heating Cooling Electrical is more than a company – it’s a community dedicated to growth and excellence. With a legacy spanning over two decades, we’re a trusted name in the Vernon home service industry. Our team is committed to exceeding expectations, delivering 5-star service, and creating an environment where you can thrive. 

As a Call Centre Representative at FOX, you’re joining a community that values your contributions and invests in your success. Your commitment to exceptional service aligns perfectly with our mission to raise the bar in customer experiences. Join us for a journey of learning, achievement, and industry excellence. At FOX, you’re not just an employee – you’re part of a family that is dedicated to your success and prioritizes your growth. 

apply now and let’s talk… 

Fox is an Equal Opportunity Employer