Call Centre Representative

Website FoxSonsCA Fox & Sons

Sit Back & Call Fox

Call Centre Representative Job Details Near Vernon, British Columbia 

The Position 

Book service appointments and do whatever is necessary to promote customer satisfaction.


Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand. 
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Competencies for Success

    • Develop a proven track record in customer service.
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Ability to build trust and demonstrate empathy.
    • Personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team. 
    • Highly motivated, flexible and great attitude on life.
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