Dispatcher

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Website FoxSonsCA Fox and Sons

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Dispatcher Job Details Near Vernon, British Columbia 

 

The Role

Evaluate customer calls and match the right technician to every job.


Responsibilities

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand. 
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.

Competencies for Success

    • Develop a proven track record in customer service.
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Ability to build trust, diffuse conflict and hold others accountable.
    • Personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team.
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