Guarantees for Fox Service Partners
Owner’s Voice Guarantee
If for any reason you feel there is an issue with a repair, installation, or employee, you will have direct access to the owner to discuss the issue. We will not hide behind layers of management or made-up excuses to ignore your issues or concerns. You are dealing with a family owned company, and you will be treated like family.
We Value Your Time Guarantee
Our call center is open 24 hours a day, 7 days a week, and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our technician arrives, we will call you so you don’t have to waste your time waiting, and we will send you an email with the technician’s picture and biography so you know in advance who will be showing up at your door.
We Value Your Home Guarantee
Our technicians use floor-protecting shoe covers and drop cloths to protect your home. We will make sure they leave your home’s interior in the same condition it was before they arrived. If we don’t get it to your satisfaction, then we will clean your home.
We agree to accept responsibility for making sure that you are not only a satisfied customer, but also feel confident enough to tell a friend about our company. If for any reason you are dissatisfied with our service or our people, and would not consider telling a friend about us, we will do whatever it takes to make it right and correct the problem.
One Year “Test Drive” Guarantee
If you have us install a home comfort system, such as a furnace, air conditioner, or on-demand water heater and you are unhappy with the installation – if we cannot fix the issues, we will remove the system and refund 100% of your original investment at any time during the first year. Period!
5-Star Service Guarantee
Our technicians are the best in skill, attitude and workmanship. We provide extensive training to keep them up to date with new market developments. That means you get the most knowledgeable technicians in the industry. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished, and will take personal responsibility for your satisfaction. If, when they have finished in your home, they have not performed in accordance with these high standards, we will do everything in our power to correct the situation and make it right.